Refund policy

Last updated: 13 October 2026

We want you to love what you ordered. If not, you have 30 days to let us know.

Change of mind

You can return unused items in their original packaging within 30 days of delivery for a refund of the product price.

For change-of-mind returns, return shipping is paid by the customer and original shipping fees are not refunded.

For hygiene reasons, opened cosmetic or personal-care items (e.g. eyelashes) cannot be returned for change of mind.

Faulty, damaged or not as described

If your item arrives damaged, is faulty, or is not what was described, email simpsonfin@gmail.com with your order number and a photo within 30 days. We will send a free replacement or a full refund including shipping. In most cases you will not need to send the item back.

Your consumer rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Customers in the UK and EU also keep their statutory 14-day right to cancel. This policy does not limit any rights you have under the laws of your country.

How to start a return

Email simpsonfin@gmail.com with your order number and the reason for the return. We reply within 1–2 business days with return instructions. Please do not send items back without contacting us first, as returns go to a different address than the one we ship from.

Refunds

Approved refunds go back to your original payment method within 5–10 business days. You will receive an email confirmation when your refund is processed.