We want you to love what you ordered. If you don't, you have 30 days to let us know.
Changed your mind
- Return unused items in their original packaging within 30 days of delivery for a refund of the product price.
- Return shipping is paid by you, and original shipping fees aren't refunded.
- For hygiene reasons, opened cosmetic or personal-care items (for example, eyelashes) can't be returned for change of mind.
Damaged, faulty or not as described
- Email us your order number and a photo within 30 days.
- We'll send a free replacement or a full refund including shipping. In most cases you won't need to send the item back.
Your consumer rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Customers in the UK and EU keep their statutory 14-day right to cancel.
How to start a return
Email holla@apcommerce.shop with your order number and the reason. We reply within 1–2 business days with instructions.
Read the full Returns & Refunds Policy.