Orders and shipping
Where do you ship?
Australia, New Zealand, the United States, the United Kingdom and Canada.
How much is shipping?
Standard tracked shipping is free on orders of A$50 or more. Orders under A$50 pay a flat A$6.95 (shown in your local currency at checkout).
How long will my order take?
Delivery to Australia usually takes 7–15 business days after dispatch; some parcels take longer. Estimates only. Peak season (November–December), customs and public holidays can add a few days, so we recommend ordering Christmas gifts early.
When should I order for Christmas?
For the best chance of delivery before Christmas, order by Thursday 26 November. Delivery times are estimates and some parcels take longer.
Will I get tracking?
Yes. Every physical order ships with tracking, and we email your tracking number as soon as it's sent. Tracking can take 2–4 days to show its first update.
Why might my items arrive in separate parcels?
Different products can be sent from different warehouses. You won't pay extra shipping if this happens.
Do I pay customs or import fees?
Australian prices include GST. Orders to other countries may attract local duties or taxes, which are the customer's responsibility unless your checkout shows they've already been collected.
My order hasn't arrived. What do I do?
If it hasn't arrived within 30 business days of dispatch, or tracking hasn't moved for 10 business days, email us. We'll investigate with the carrier and send a replacement or a full refund.
Returns and refunds
Can I return something if I change my mind?
Yes. Return unused items in their original packaging within 30 days of delivery for a refund of the product price. Return shipping is paid by you, and original shipping fees aren't refunded. For hygiene reasons, opened cosmetic or personal-care items can't be returned for change of mind.
What if my item is damaged, faulty or not as described?
Email us your order number and a photo within 30 days. We'll send a free replacement or a full refund including shipping, usually without you needing to send it back. This doesn't limit your rights under the Australian Consumer Law.
How do I start a return?
Email holla@apcommerce.shop with your order number and the reason. We reply within 1–2 business days with instructions.
Payment and discounts
Is checkout secure?
Yes. Checkout is handled by Shopify, so we never see or store your full card details.
Do you have any discounts?
Buy 2 or more items and get 10% off. It's applied automatically at checkout. New customers can also use code WELCOME10 for 10% off once (codes can't be combined with other codes unless stated).
Digital downloads
How do I get my printable?
Your PDF is delivered by email straight after checkout. Nothing physical is shipped. If you can't find it, check your spam folder or email us.
Still have a question?
Contact us and a real person will reply within 1–2 business days.